Terms and conditions:
Payment Methods
For purchases through our Facebook page we accept payment by BACS (direct bank transfer) or cash. By ordering goods, you are entering into a legally binding contract. This does not affect your consumer rights. All prices are listed in GB pounds and are subject to change at any time.
For commissioning lifecasts at our studio or home service, a £50 deposit in cash or BACS payment is required in advance of the appointment date to secure the booking, and the balance is payable in one final payment before the day of collection. The deposit is non-refundable in the event of absolute cancellation, but if you need to change the date or time of your appointment or transfer the balance towards a different kind of casting then this is usually acceptable as long as you let us know as soon as possible.
For private life casting commissions, the products remain our property until payment is made in full. The copyright of the piece itself as well as images of the piece used in publicity or marketing material continues to remain the property of Little Fingers Tiny Toes Casting (LFTTcasting)at all times unless otherwise negotiated at the time of booking/payment.
Delivery of Purchase
We aim to ship quilled products and gift vouchers within 10 days of purchase, and will do our best to accommodate rush jobs where needed more urgently, wherever possible.
The completion date of other items such as limited edition sculptures or privately commissioned items will vary depending on the piece, location of client, time of material cure, complexity, and time of year. Although we will always endeavor to meet your requested delivery date by any means possible, Little Fingers Tiny Toes Casting cannot be held liable for any lateness caused by illness, acts of God, or other unavoidable events or crisis. Our clients’ happiness and satisfaction are of paramount importance, however, so any agreed deadline will be taken extremely seriously. Where feedback, information or items are needed from the client in order to complete the job, this must be provided in a timely manner in order for deadlines to be hit. Please make sure you keep us up to date with any changes of address, telephone numbers or email addresses so that communication isn’t interrupted in a way that may affect the completion of your bespoke artwork.
Cancellation & Returns
All private commissions are a bespoke service and therefore cancellation at any stage will result in the client forfeiting their deposit to cover material expenses and the artist’s time and depending how much work has been done on the piece, further costs may be incurred by the client.
We hope you’ll be delighted with all of your purchases from LFTT casting, and we make every effort to ensure this.
If you are unhappy with your product, please contact us by email Lfttcasting@gmail.com or by phone. You must notify us with any concerns within 48 hours of receiving the product. We spend hours on each product to make sure it is perfect, Returns must be made by appointment to the studio. If you damage your cast in the years to come after you purchased it with us, we do offer a repair service. Please contact us for more information.
Uncollected Sculptures.
As soon as your sculptures/products are ready for collection, LFTTcasting will inform you either by email and/or the phone numbers given by you at the time of booking. Please make sure we have your up to date contact details. To keep the studio clear, and protect sculptures from getting damaged, please arrange to collect your products as soon as possible- ideally within 2 weeks of being notified. If you cannot come within two weeks, please let us know and we will usually be happy to store your sculpture for you free of charge by arrangement for up to 6 weeks. After this period we will arrange for your piece to be put into external industrial storage for its own protection, for which a charge will be made of 10% of the item’s value per month to cover costs and insurance. If the item remains uncollected after one year (and if the item has not been completely paid for including any storage fees owed) it becomes the sole property of LFTTCasting and the original deposit and any payments made towards it are forfeited by the client.
Redeeming Gift Vouchers
Gift vouchers can be exchanged for specific casting or artistic services.
If you receive a gift voucher it should contain details of who sent you the voucher, along with a unique redemption code, which you will need to quote when booking your casting session and then hand over when you come for your casting session. Vouchers are usually valid for 6 months from time of purchase, so please check the front of the voucher.
Please note that appointments can get booked up many weeks in advance and Saturday appointments are in particularly high demand so you are strongly advised to use your voucher to book an appointment well in advance of the expiry date and to book in your date at least one month before expiry, longer for Saturday appointments. No refund will be given for unused/out of date vouchers.
Care and Repair of Life casts and frames
We are more than happy to advise on the care, storage and transportation of your life cast sculptures and frames at any time, although liability for their care transfers to you the client upon collection. If casts are dropped or damaged, we are more than happy to advise on repair by yourselves, or you can ask us for a quotation to repair it for you.
Please keep all products out of direct sunlight and in an airy room.
Quilled frames
Colours, fonts and designs may vary as each one is unique. Please keep these items away from direct sun light.
Finger Print Jewellery
Costs
Full payment will be taken when placing your order online. We reserve the right to change the prices on our website at any time.
Imprint Kits
These will be sent out to the address provided within 2 working days. We are able to send these via express delivery at an additional cost (Please contact us to arrange this) There is no charge for a 2nd imprint kit and a charge of £5.00 is payable for a 3rd kit to be sent out.
Production Time
All of our Jewellery is individually created and handmade, this of course takes time and we aim to have your order ready within 14 days – AFTER receiving your imprints back. This may take longer during busier periods such as Christmas, Mother’s/Father’s Day. If orders are delayed due to unforeseen circumstances, we will dispatch your item as soon as possible.
Personalised Text
We can engrave names containing up to 6 letters on the front of a pendant and names of up to 7 letters to the back. Initials can be added on the front or the back. Please note that if you are ordering the triple pendant necklace we will put Initials only on the back of each pendant and no names on the front. We can only add Initials to the back of cufflinks and not names.
It is the customer’s responsibility to check the names and communicate any corrections or amendments required BEFORE we start production. We will use the email address used in the order to contact the customer if we have any queries.
Handcrafted Fingerprint Mould
Fingerprints from young babies will be naturally fainter than those of an adult because lines are not well developed at this age (less than 6 months) but this varies from baby to baby. The customer should ensure that they are satisfied with the detail in the imprints before returning them to us. The fingerprint from mould which you send back is what will show on the finished piece of jewellery. Please ensure that the detail of the fingerprint can be seen.
We will supply enough imprint compound to take 2 imprints of each fingerprint. If you are not happy with your imprints, please let us know and we will send out another kit free of charge. If a 3rd kit is needed after this, there is a charge of £5.00 payable. If a returned fingerprint is deemed by us to be unusable, we will contact you and send out a new impression kit.
Fingerprint imprint compound should be used within 1 week of receiving your print kit as the compound will begin to deteriorate after this time.
We cannot be held responsible for impressions not being as detailed as the customer may wish, ordering of the incorrect item, or names misspelt by the customer at the time of order.
Handcrafted Silver
We only use the highest quality findings and fittings. All of our Jump Rings and Cufflink Fittings are Sterling Silver.
The silver content in fine/pure silver is 99%. Both Fine and Sterling Silver have the same market value, they only have a different production process (sterling silver takes longer to make and therefore may be more expensive than fine/pure silver as a result). The Customer acknowledges that due to the purity of Fine Silver, .999 Jewellery is a softer metal than .925 sterling silver and therefore needs to be handled with special care. Handcrafted fingerprint Jewellery is not machine made. All handcrafted silver items are completely handmade and will have some slight imperfections which add to their charm and uniqueness. Each item has been handmade, hand sanded and hand polished and the piece will reflect this given that fine silver is a softer metal than sterling silver. The quality is very high and a lot of time and effort is made to minimise imperfections, but the pieces will have an organic, handmade feel to them. Your piece will display its own unique characteristics that you would expect from a handcrafted product, thus making it AS INDIVIDUAL AND UNIQUE AS YOUR OWN CHILD.
Hallmarking
The hallmarking of our hand-crafted silver fingerprint jewellery is not routinely carried out due to the extra time delays and costs involved, unless items are above a certain weight which requires hallmarking. We are happy to send your piece off to be laser hallmarked at an additional cost of £25 per item. Please also note that the production time of your product/s will increase as we have to send them off to the Goldsmiths Assay Office in London for them to be hallmarked which can take time at busier periods. Please let us know by email if you would like your items hallmarked.
Jewellery Care
Our jewellery is suitable for daily wear. We recommend that your silver jewellery is handled carefully and we will send out a list of care instructions with your finished product to help you do this.
Delivery
All items are dispatched using Royal Mail. You’re finished piece will be packaged and sent to you using Royal mail signed for post which is recorded and sent 1st class.
Whilst packages are in the care of Royal mail we are unable to accept responsibility for any delays, damage loss or theft. Once a package has been handed over to Royal Mail we are unable to control the delivery, although we can track recorded deliveries with a tracking number. We will make our best efforts to assist you if there is a problem with a delivery, track our packages with our suppliers, and in general give you as much information as possible.
Refunds/ Cancellation
Due to the personalised and bespoke nature of the jewellery we are unable to give a refund once the jewellery is in the process of being made.
If the jewellery is not in the process of being made, a refund will be given bar the cost of the imprint kit, which is £5.00.
If we have not received your imprints within 6 months after you have placed your order we will consider the order closed/completed and a refund is no longer possible, unless we hear from you to advise that you need more time to take the prints and a new deadline has been agreed by both parties in writing.
Faulty items
In the event that your item has arrived in a faulty condition please contact us within 5 days. We will need to see pictures of the items via email. The item will be replaced at no additional cost.
Christmas / Mother’s Day / Father’s Day Ordering
We may specify on our website the latest time for ordering your imprint kits and returning your imprints to guarantee a delivery before a key date. Any orders placed, or imprints returned after our recommended deadlines, may arrive before or after the key date. We will always try our very best to get your order sent out in time.
